Frequently Asked Questions

At Hotels For Everyone, We understand that you might have questions about making a reservation given the varying requirements of hotels, and property managers. We have done our best to provide you with easy to follow information. Given that we provide information for thousands of properties, you will find hotel-specific information on the hotel information page for each hotel. Below you will find answers to the most frequently asked questions about making reservations and customer service. If you have made a reservation and need assistance, please visit our Customer Service page to review, cancel or obtain the appropriate customer service phone number pertaining to your booking.

The easiest way to find answers to your questions may be to use your browser’s keyword search feature (Ctrl-F).

Making a Reservation

How do I reserve my room?
The easiest, quickest and most cost effective way to make your reservation is to make your booking online. In addition, once you select a hotel you will find a corresponding phone number on that page that will allow you to easily book that hotel. You may reserve your hotel over the phone 7 days a week, 24 hours a day by visiting our Lodging Search Form to complete the reservation yourself. Once you enter the city where you wish to stay, and the check in and checkout dates, you will be shown a list of hotels and vacation rentals with availability. From this results page you may sort or narrow your selection based on price, proximity to landmarks, amenities or hotel name. After you make your final selection you may be able to select from different room types and then you will be taken to a secure reservation form to finalize your reservation. At any time you may return to the results page or click to view more details about the hotel including amenities, photos and reviews. back to top

Can I reserve a room for someone else?
You can purchase a room for someone else as long as you and the person checking in is of legal age in the jurisdiction of the hotel. The person checking in must present the appropriate identification necessary for check-in. If the minimum age is 21 you will be notified on the booking reservation page.

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How far in advance of check in can I make a reservation?
You may make reservations 11 months in advance of check in.

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Can I make reservations on the day of check in?
Yes, just be sure to make your reservation before 11:00 PM Eastern Time. Note that the system may not allow same day reservations for all locations.

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How old do I have to be in order to make a reservation?
You must be of legal age, which is 18 years of age for some hotels and 21 years of age for others. In some areas of the world, or where hotels include casinos you must be 21. You will be informed in the hotel description details or on the booking reservation page prior to booking if you must be 21 years of age. In all cases you will need a valid photo ID and credit card for incidentals in order to check in at the hotel.

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Can I make a hotel reservation if I am not a U.S. resident?
We do accept credit cards with select non-US billing addresses issued by non-US banking institutions. Reservations may be placed using an American Express, Discover, MasterCard or Visa debit or credit cards that are noted on the booking/purchase page.

Important Information Regarding Exchange Rates: Purchases made on our web site are transacted exclusively in United States Dollars (USD) unless you have chosen a hotel supplier that provides a different "billable" currency which will be made clear on the booking/purchase page. If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

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How many rooms can I reserve?
The combination of your check in check out dates and number of rooms you require will determine what hotels have availability that meets your needs. On our site you may reserve up to 8 rooms at a time. If you need more than 8 rooms you may submit a request form that will notify hotels to bid on your room rate – giving you the best deal possible.

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Is there a charge if an extra person stays in my room?
Unless otherwise noted (as in Hostel stays), all hotel rooms purchased through our web site are guaranteed to accommodate two adults. You may be able to add extra guests however this varies and may be limited due to local fire safety laws. Check your hotel description details and carefully make your room selection for additional persons in a single room. If you have any questions, be sure to check with the hotel if you plan on having more than 2 people stay in your room. If your hotel does allow extra guests, keep in mind that there may be additional charges. These charges vary and will be payable directly to the hotel - most likely at checkout. If you are traveling with more than two adults, we recommend that you book more than one room.

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Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed within the hotel description details.

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Can I get a cot, rollaway bed or crib?
Unless otherwise noted, all hotel rooms are guaranteed for occupancy by two adults. Special requests are at the discretion of the hotel. The hotel will be happy to accommodate you if fire-safety laws allow it and the type of extra bedding you need is available. Keep in mind that requests for these items, if available, may result in additional fees payable directly to the hotel. If special requests are accepted, a section will appear on the reservation booking form to insert such requests and submit them to the hotel or vacation rental. For more specific information, please be sure to read the hotel description details when making your selection.

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Can I get a handicapped-accessible room?
If you have special needs (e.g., wheelchair accessible room) you must call the hotel and verify that special needs can be met. Most hotels will be glad to accommodate you if rooms are available. Your hotel reservation will be refunded, canceled or modified if the particular hotel cannot meet special needs.

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Can I request a smoking or non-smoking room?
Yes. We make every effort to get you the room you requested however depending on your destination, as is standard hotel industry practice, smoking or non-smoking rooms cannot be guaranteed unless the room you purchased was designated as such. In cases where the smoking designation is not included in the room type you should make a special request on the booking page. In that case, we reserve your selected room type at the time of booking and the hotel assigns rooms based on their availability at check-in.

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Can I request a specific bed type?
Yes. The specific bed type in most cases is selected as part of the room type. While we make every effort to get you the room you request, please note as it is standard hotel industry practice, room types cannot be guaranteed. We reserve your selected room type at the time of booking, however some hotels assign rooms based on their availability at check-in.

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Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging company, a section will appear on the Reservation Booking Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability at the time of check in.

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Will my hotel have a courtesy car or shuttle to and from the airport?
While some hotels may offer a courtesy car or shuttle as part of your nightly room rate, others may not or will charge for this service. For more information on courtesy cars or shuttles, please review the provided hotel information and description details. Keep in mind that some amenities, such as a courtesy car or shuttle, may require additional costs payable directly to the hotel.

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Does my hotel rate include parking?
Some hotels include parking in their rates, others may not (especially in big cities and some resort areas) and will charge you for parking. Long term parking may be offered as part of a park and fly rate and in any case is offered at the discretion of the property. For more information please review the hotel details provided with your specific hotel selection.

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Does my hotel rate include breakfast, allow pets or have a pool?
Be sure to review the hotel details information on our web site for specific amenities the hotel may offer. Keep in mind that the availability of some amenities may require you to pay additional amounts payable directly to the hotel. Many hotels do include a continental breakfast however we cannot guarantee that. Also, it is common to pay a pet deposit if you have pets with you. Again, please pay attention to the hotel description details provided when you book your specific hotel in order to locate these details.

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Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, the merchant suppliers in our network utilize a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

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What credit card types are accepted for guarantee/deposit?
The card types accepted for guarantee/deposit will be listed on the booking/purchase page.

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My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities: If needed, you may call us to complete your booking. Just use the phone number found on the hotel booking reservation page.

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Is the room rate per person or per night?
Unless otherwise noted, all rates are for double occupancy per room, and are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. The initial rate that you see for comparison purposes does not include taxes and fees. Once you make a room selection you can see the taxes and fees and total price for your booking. Some taxes and fees such as taxes collected by the local government at the hotel or some resort fees are not included and will be noted in the hotel description details. Extra people, children, roll-away beds and incidentals may also be subject to additional charges.

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What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" or "Promotional Rates" to our users. These rates offer substantial savings. To find the best promotional rates, enter your dates for check in and checkout and then sort by Today's Deals to view hotel sales at your destination.

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I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations, and many of our promotions offer the lowest price available, anywhere, however some hotels offer government, corporate, or senior discounts. These will be posted if they are available. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

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Is there a waiting list for sold out hotels?
In certain instances, our network can make reservations at sold out properties. In many cases the purchasing power of our suppliers provides us with availability in "sold out markets". Call us for assistance at if you need help finding availability in a specific destination.

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Confirming a reservation

What happens when I make a reservation?
Once you submit a reservation request through our secure reservation form, you will see a new screen showing an itinerary number, which should be kept and used with any future correspondence. You may also be quoted a confirmation number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same itinerary number and, if available, a confirmation number.

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How long will it take the network to respond to my reservation request?
All reservation requests will result in a new screen showing an itinerary number, which should be kept and used with any future correspondence with our network. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same itinerary number with the status of your reservation.

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How do I check on the status of my reservation?
If you have not received a confirmation number either on your booking confirmation screen or in an email then please call us using the phone number provided on the confirmation screen to request one. You may also view your reservation using the My Reservations link. Always feel free to contact us with any inquiries regarding your reservation. For fastest service, please include your itinerary number or your "Booking Confirmation Number" which you will receive after you submit your booking request.

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I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a customer care agent for processing.

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When will my reservation be at the hotel?
Most hotels receive your reservation information within seconds from the time you submit your booking. Other hotels with special rates are as follows:

Special Internet Rates:
These are rates that are not specifically designated a Special Internet Rate and not a “Non-Discounted Property”. Though your name may not appear at the hotel until 72 hours before your arrival date, if you check in before then, rest-assured, the room is booked; however, the hotel just does not know that you will be the person staying in it. You will receive your room once you present the booking confirmation number sent to you.

Additional Rates from a "Non-Discounted Property":

It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. If you check-in before then, rest-assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

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Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from our network is all you will need. It displays your network itinerary number, the hotel information, the rate, booking confirmation number, and the hotel's cancellation policy.

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What do I need to bring to the hotel for check-in?
Checking in is easy. You will need a government-issued photo ID (such as a driver's license) and your hotel confirmation number - located on your itinerary. To print your itinerary or receipt, just go to the My Reservations section of our website. Most hotels require a credit card at check-in. If you do not have a credit card some properties may allow you to leave a cash deposit for incidentals. If you plan to leave a cash deposit, please call the hotel after making your reservation to determine if this is possible and the amount required.

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Changing or cancelling a reservation

Can I add nights to my hotel reservation?
The easiest way to add nights to your hotel booking, is to go to our web site and locate the hotel where your original room is booked. If the hotel is available you can then proceed to book your additional nights. Please realize that you may have to switch rooms during your stay unless you are able to coordinate this directly with the hotel upon arrival.

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Can I add rooms to my hotel reservation?
To add rooms to your reservation, please return to our web site to book the additional accommodations. Please keep in mind that your hotel may not have the same room type or rates available.

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Can I change or cancel my hotel rooms or dates?
Some of our suppliers are unable to make changes to your reservation once confirmed. The option to change or cancel a hotel reservation depends upon the policy presented at the time of your purchase. If you have already made a reservation and need to change or cancel, please visit our Customer Service page to proceed.

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What is the cancellation policy on my reservation?
When you are completing the secure booking reservation form, the cancellation policy will be provided along with the terms and conditions for booking a room at your chosen hotel, or there will be a link to read the cancellation policy and terms and conditions. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by are between 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty by the hotel. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

If you need to cancel your reservation you may do so from the Customer Service page. Depending on the cancellation policy provided on the booking page, you may be charged. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

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How do I view or cancel a reservation?
Click on this Customer Service link.

At Hotels For Everyone we understand that sometimes you might need to cancel your reservation. Please understand that some hotels have their own cancellation policies for all customers and we must abide by those policies including instances where the rooms are non-refundable or the hotel levies a cancellation fee.

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Miscellaneous

Can I check in early or check out late?
Check in and checkout times vary by hotel.

If you arrive early on your scheduled date of arrival you will need to ask the front desk if your room is ready as this will depend on a number of factors that many times cannot be answered in advance of your arrival. Some hotels will allow it but may charge a fee. As is standard hotel industry practice, check-in times are typically after 4 p.m. the day of arrival. Most hotels will hold your luggage if they are unable to accommodate your schedule.

If you realize that you will arrive late the day of your scheduled check in, we suggest that you contact the hotel. If you are going to be delayed or find that you cannot check-in to your hotel on the date you requested, you should contact the phone number on your confirmation to let the hotel know. If you don't check-in to the hotel on the first day of your reservation, and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund. Calling the hotel to make them aware of the delay will help to secure your room.

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How can I get a receipt for my purchase?
The easiest way to get a receipt for your purchase is to print or capture and keep a copy of the booking confirmation page when you make your purchase. If you do not have that and need a receipt or copy of that page, you may visit our Customer Service or My Reservations section of the site to recreate a receipt.

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What is a Vacation Rental?
A vacation rental is any suite-type lodging that has self-catering facilities (wet bar, refrigerator, microwave, etc.) Most vacation rentals have separate bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or patio. Towels and linens are provided. Daily maid service and other hotel conveniences are usually available.

Unlike hotels with per person pricing, there is a set price for an entire vacation rental with a maximum number of persons allowed. Most one-bedroom units sleep a maximum of four using a sleeper/sofa in the living room. Most two-bedroom vacation rentals sleep a maximum of six, and most three-bedroom vacation rentals sleep up to eight.

Please carefully read the vacation rental descriptions to learn the specifics of what is provided and how many people are allowed.

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Where do I pick up my vacation rental keys?
The email you receive confirming your reservation for a vacation rental will provide details as to where and when you should pick up the keys to your rental unit.

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What type of customer service is offered?
After submitting your reservation request, you will be provided with an email address and phone number to use to make inquires about your request. Our qualified and friendly staff are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. We do our best to make our customers happy. To ensure you get the best service, call us anytime at the number provided on your booking confirmation page, in your email confirmation or found in the Customer Service or My Reservations sections of this site.

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Will I get frequent stay points at my hotel?
Most reservations for hotel rooms made through our Web site are not eligible for frequent stay points or other hotel loyalty programs. We offer you online booking bonuses that in most cases include coupons for your next reservation which allows you maximum flexibility and significant savings.

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What are the directions to the hotel?
The location information of the hotel is sometimes listed on the hotel description details page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations and some hotels will have directions included in the confirmation email. It is always easy to find the address of the hotel on your email confirmation to assist you in finding the property.

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What is the Refund Policy?
At Hotels For Everyone we understand that sometimes you might need to cancel your reservation. Please understand that some hotels have their own cancellation policies for all customers and we must abide by those policies including instances where the rooms are non-refundable or the hotel levies a cancellation fee. Therefore, you will be able to see the cancelation/refund policy for each hotel when you select your room type and again on the booking purchase page.

Regarding non-cancellation circumstances, our network strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, our network acts only as an independent 3rd party to secure services of hotel, vacation rentals, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to our network within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.

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Lowest Price Guarantee - What if I find a lower rate for the exact room type and same night?
Many of our hotel rates come with a lowest price guarantee. If applicable to the hotel, room, rate and dates you have chosen, it will be apparent in the hotel specific information.

For those hotels that fall under the lowest price guarantee, if there is a lower rate available for the same dates and the same hotel, you must contact us prior to the property's cancellation deadline of your "Special Internet Rate" reservation. We will either refund you the difference or cancel the reservations without penalty. This guarantee only applies to rate indicated as "Special Internet Rates." It does not apply to special events such as New Years and the Super Bowl. To learn more or to claim a guarantee, see below.
  1. What are the requirements for claiming the Price Guarantee?
    • You must have already booked a prepaid reservation identified as a "Special Internet Rate that is designated to be covered by the lowest price guarantee.
    • The completed Price Guarantee Form must be submitted prior to the property's cancellation deadline.
    • The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).
  2. If I am able to confirm a lower rate, how do I contact you?
    • Fill out the on-line Price Guarantee Form.
  3. When can I expect to receive a response?
    • We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.
  4. How is my credit issued?
    • Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.
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Do I need anything special if traveling abroad?
Yes! You'll almost always need a passport and sometimes a visa. You may be asked to present additional documentation at your final destination. For more information on required documentation for your trip, be sure to visit these sites:
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